Privacy and Data Disclaimer
We do not disclose customer information to third parties other than the transaction handler. Cookies are used on this web site, but are only to keep track of the contents of your shopping cart once you have selected an item. After payment has been processed no card or financial details are retained.
Delivery and Postage
Postal Weights Item weights are calculated on the weight of the package. This should not be confused with the weight of the yarns (shown as part of the details for yarn items) as this is based on the minimum weight of the contents excluding any packaging. The total weight of a purchase is shown on the final page of the checkout.
Standard Postage Charges:
- Royal Mail (1-3 days) - £3.50
- Royal Mail Tracked - £5.00
Overseas deliveries will be sent via Royal Mail International:
- Europe Standard Delivery - £4.50
- Europe Tracked Delivery - £9.00
- America / International Standard Delivery - £6.00
- America / International Tracked Delivery - £10.00
We will dispatch your goods within 1-3 working days of your order, if we are unable to meet this timescale we will contact you.
Pre-posted Order Cancellation
Any orders cancelled may be subjected to a handling charge of up to 10% of the order cost, this is to cover labour and material costs. The sooner an order is cancelled the smaller any possible admin charges will be.
Returns and cancellation
Any goods for return must be returned within 14 days of receipt to Under the Olive Tree Knits, 30 Elter Water, Huntingdon, Cambs, England, PE29 6XJ. Any goods returned (due to customer error) shall be at the customer’s expense and any goods sent in place will carry a delivery charge. This does not affect your statutory rights. Goods returned due to our error will be returned at our expense.
We will refund your card within 24 hours if goods are returned fit for resale.
Any discrepancies between goods ordered and goods received must be brought to the attention of [email protected] within 7 days of receiving goods.
Quality of Service
Every effort will be made to provide our customers with a first rate service. If you have any problems, please contact [email protected] and we will do our best to assist you.
Making a Purchase
Once you have finished selecting items for purchase, head to the checkout. You will be shown a final detail form with all of your purchases and P+P details, to finalise the purchase press continue, you will then be handed over to our third-party card handler to complete the transaction.
We can supply items which are not shown on our website but may be current in our manufacturer’s ranges. If the items are not regular stock lines we may have to quote by whole packs.
We can work with you to create your own bespoke knitting pattern or yarn colourway. For a further information and a quote please email [email protected]