Privacy and Data Disclaimer
We do not disclose customer information to third parties other than the transaction handler. Cookies are used on this web site, but are only to keep track of the contents of your shopping cart once you have selected an item. After payment has been processed no card or financial details are retained.
Delivery and Postage
Postal Weights Item weights are calculated on the weight of the package. This should not be confused with the weight of the yarns (shown as part of the details for yarn items) as this is based on the minimum weight of the contents excluding any packaging. The total weight of a purchase is shown on the final page of the checkout.
Please note that shipping costs are based on the weight of your order and these are the starting prices for a small parcel up to 250g (or 2 skeins of yarn)
Shipping will be less for items that can be posted as a large letter, i.e. stitch markers or beads.
If your order is over 250g the total shipping charges will be calculated at the checkout.
When an order is placed before 12pm from Monday-Friday, I will endeavor to get this posted out the same day. Weekend orders will be posted out on the Monday.
Standard Postage Charges:
Royal Mail 1st Class - £2.00 to £4.00 depending on the weight of your package.
Royal Mail 2nd Class - £1.50 to £3.00 depending on the weight of your package.
Royal Mail 24 hour Tracked (next day delivery) - from £6.00
Please note that due to the new EU VAT Shipping Changes, I am currently unable to post any orders to Europe.
All overseas deliveries will be sent via a Tracked Delivery with Royal Mail International. Costs will be calculated on the size and weight of your parcel. Prices below are calculated for 1-2 skeins of yarn.
America / International Tracked Delivery - £12.00
Other Worldwide Tracked Delivery - £14.00
If your goods are in stock and your order is placed before 2pm, I will endeavor to post this the same day (although this cannot be guaranteed) For custom dyes or items made to order the delivery time may take 1-2 weeks but you will be informed by email of expected delivery dates.
Pre-posted Order Cancellation
Any orders cancelled may be subjected to a handling charge of up to 10% of the order cost, this is to cover labour and material costs. The sooner an order is cancelled the smaller any possible admin charges will be.
Returns and cancellation
Any goods for return must be returned within 14 days of receipt to Under the Olive Tree Knits, 30 Elter Water, Huntingdon, Cambs, England, PE29 6XJ. Any goods returned (due to customer error) shall be at the customer’s expense and any goods sent in place will carry a delivery charge. This does not affect your statutory rights. Goods returned due to our error will be returned at our expense.
We will refund your card within 24 hours if goods are returned fit for resale.
Any discrepancies between goods ordered and goods received must be brought to the attention of [email protected] within 7 days of receiving goods.
Quality of Service
Every effort is made to provide my customers with a first rate service. If you have any problems, please contact [email protected]
Making a Purchase
Once you have finished selecting items for purchase, head to the checkout. You will be shown a final detail form with all of your purchases and post and packaging details, to finalise the purchase press continue, you will then be handed over to our third-party card handler to complete the transaction.
I can supply items which are not shown on the website but may be available in a suppliers range. If the items are not regular stock lines I may have to quote by whole packs if minimum order quantities apply.
I can work with you to create your own bespoke knitting pattern or yarn colourway. For a further information and a quote please email [email protected]